CONTACT US

If you have any questions don't hesitate to contact us:

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Illusions Lab Salt Lake City, UT 84108

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FAQ

SHIPPING & DELIVERY

 

USA orders:

We send the items via USPS Priority Mail (usually takes 2-3 business days in transit).

International orders:

We send the items via USPS First-Class Package International Service (usually takes 10 business days for transit).

 

EASY RETURNS

 

Because we believe in excellent customer service no purchase is final until you are completely satisfied. For all returns and exchanges, the product must be unused with attached tags. If you are nor satisfied with your item, please contact us within 10 business days to arrange the return and refund, or exchange, or rework of the item. We're paying the return postage. Please don't hesitate to contact us if you have any questions or concerns. 

 

TRACKING YOUR ORDER

 

Once your shipping is on its way, we will email you your tracking number and you can track the progress of the shipment. Please, note for international shipping the tracking information can be partly missing or come with a delay when the mail has left the USA. But for most Europe countries and Canada it usually works with no problem.

 

MONEY BACK GUARANTEE

 

Once your return is received back, you will receive a full item refund, along with an email confirmation. Refunds are given as money back on your card or Pay Pal account.

 

100% SECURE ORDERING

 

When you pay with PayPal or Stripe, your credit card, and bank numbers are never seen by the seller or merchant. Your financial information stays safe. Plus, you’re 100% protected against unauthorized payments sent from your account.